SMILES-2025: LLM & NLP in Banking: End‑to‑End Customer Journey | Alexander Senin, Alfa‑Bank

🏦 Alexander Senin, Director of NLP Solutions at Alfa-Bank, will give a talk titled “LLMs and NLP in the Banking Industry.” The lecture will walk participants through the full lifecycle of a customer request, including: * the initial chatbot message * intent classification, routing, and anti-fraud * response generation with RAG LLM * escalation to a human agent and feedback-driven model training He will also address key practical questions: * how to safely use LLMs and Retrieval-Augmented Generation in a highly regulated industry without drowning in compliance * how to measure business value — what actually improves NPS and reduces response time * and how to integrate LLMs into existing banking workflows without disrupting live services