Talking on the phone – 15 – English at Work has the top tips for you

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge? For more English at Work and other great content:: TRANSCRIPT Anna: (answering the phone) Yes? Denise: Stop! That’s all wrong. I’m going to call you again. This time… Narrator: Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun! Denise: …this time, you don’t say ’yes’ when you answer, it’s rude. Call me and I’ll show you how it’s done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading. Anna: Wow, that’s good. Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialli