Feedback Culture in a Language School - Maureen McGarvey and Dmitry Nikitin

Courses for teachers and directors in ELT: Join us on VK: This is the record of session with Maureen McGarvey and Dmitry Nikitin about feedback culture in a language school. Here is only their speaking part without questions of students. Maureen McGarvey has been involved in ELT since 1974. She has been a teacher, teacher trainer, and Programme Manager for a range of eLearning programmes, primarily focussing on teacher development, trainer development and academic manager development. Maureen wrote the Management in ELT module for the MSc TESOL offered by Aston University and has also tutored the management module for the MA TESOL offered by Westminster University. Maureen has been Director of Teacher Training in large language teaching organisations in Spain and Hungary, as well as working in the private language teaching sector in the UK. Her main areas of interest are academic manager development, CPD for teachers and integrating online and blended learning programmes with whole-school development. Maureen is Chair of the IATEFL Scholarship Committee and a former Committee member of the IATEFL Leadership and Management Special Interest Group. Content: 0:00 Introduction 3:28 Why do we ask for feedback? 4:53 When do we ask for feedback? 6:25 How often do we ask for feedback, and in what areas? 7:57 Who do we ask for feedback? 11:49 How do we ask for feedback? 14:57 How do we evaluate feedback? 15:37 What scales do we use? 16:35 How do we share feedback? 17:33 Statistic 19:00 Net Promoter Scores (NPS) 22:34 Final thoughts