British Airways apologises after ruining retirement holiday and denying refund

David Muir was furious when British Airways ruined his golfing holiday to Spain to celebrate his retirement. BA staff at Gatwick wrongly denied him boarding, by applying a rule of their own invention about passport issue and expiry dates. After Mr Muir, 65, contacted The Independent, British Airways apologised – blaming human error. Under air passengers’ rights rules he was entitled to £350 in cash compensation, with BA liable to pay the expenses he incurred as a result of the denial of boarding. Watch more on Independent TV: The Independent is the world’s most free-thinking newsbrand, providing global news, commentary and analysis for the independently-minded. Subscribe: Find us on social: TikTok / @independent Instagram / X (Twitter) / Facebook /