Don’t Be a Jerk to Your Barista — and Other Thoughts on Frontline Work | Adriann Negreros | TED

All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the “handbook of humanity“ — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work. If you love watching TED Talks like this one, become a TED Member to support our mission of spreading ideas: Follow TED! X: Instagram: Facebook: LinkedIn: TikTok: @tedtoks The TED Talks channel features talks, performances and original series from the world’s leading thinkers and doers. Subscribe to our channel for videos on Technology, Entertainment and Design — plus science, business, global issues, the arts and more. Visit to get our entire library of TED Talks, transcripts, translations, personalized talk recommendations and more. Watch more: TED’s videos may be used for non-commercial purposes under a Creative Commons License, Attribution–Non Commercial–No Derivatives (or the CC BY – NC – ND 4.0 International) and in accordance with our TED Talks Usage Policy: For more information on using TED for commercial purposes (e.g. employee learning, in a film or online course), please submit a Media Request at #TED #TEDTalks #work