Gordon discovers just how bad these hotels are...
Season 1, Episode 5
Ramsay finds that the owner, Ken Pisciotta, micromanages his staff, and the hotel looks dated and dirty. At dinner Gordon continues to be disappointed. He is served frozen chicken kabobs with processed egg rolls and an oversized, messy chicken Valdostano. To help Ken, Gordon brings in the VP of Operations of Caesars Palace Las Vegas to educate the staff on how to make customers feel welcome. Ramsay decides that the hotel could benefit from a woman’s touch, and encourages the owner (who is single and rarely leaves the hotel) to get out and mingle. Ramsay acts as his “wingman“ and arranges for him to meet a woman and get her phone number. Changes to the inn include a new sign outside, updates to the guest rooms, lobby and check in area. Other amenities include a new online booking system and improved wi-fi throughout the hotel. After Ramsay left Ken added some menu items but kept most changes. Reviews were mixed about the food and service. Despite its somewhat success, the inn closed in December 2014 and was sold to new owners.
Season 1, Episode 1
Ramsay visits the town’s historical hotel, where the locals feel that they are out of place due to an atmosphere that they call “upper crust“. Robert Dean II, the hotel’s owner, gives Ramsay a stunning room, but it smells of “raw sewage“, owing to plumbing problems. Juniper Hill’s restaurant not only overcharges for food, with prices more befitting a gourmet restaurant, but the food isn’t properly cooked. The staff tell their stories of not being paid for their work; when they are paid, they get just a fraction of the money owed. Ramsay then discovers that Robert and his boyfriend and co-owner, Ari Nikki, bring their friends to the hotel where they stay, eat and drink for free without leaving a tip. An employee then shows Ramsay Robert’s four storage units, the basement and the office – all of which are filled with antiques and collectables. After a disastrous dinner rush, Ramsay holds a staff meeting where Robert shows a serious lack of respect for his staff, angering Ramsay and ending the episode in a To Be Continued cliffhanger.
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Has This EVER Been Washed? | Hotel Hell
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